سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Hila Store At Hila Store, your satisfaction and trust are our priorities, so we offer a flexible and convenient policy specifically for dresses: Return You can return the dress within 24 hours only from receipt. Return fee: 50 for free shipping. 30 when paying the shipping cost. Manufacturing defect? Don't worry, the return is completely free. The return request is raised via WhatsApp by sending number 4. The amount will be refunded within 10 working days according to the payment method. "Made-to-order dress (custom tailoring) cannot be exchanged or returned." Exchange You can exchange the dress within 24 hours of receipt. Exchange fee: 50 paid by the customer, except for manufacturing defects which are free. Raise the exchange request via WhatsApp by sending number 4, and we guarantee a quick response. Steps to submit the request Contact us via WhatsApp. Send number 4 for return or exchange request. Once the request is sent, it will be received immediately. We will guide you step by step to complete the process easily. Important conditions Return or exchange cannot be accepted if there are signs of use, washing, damage, or missing accessories on the dress. Discounted products and special offers are included in the return and exchange if there is a manufacturing defect. At any time, we are here to answer your questions and assist you through our official channels. Thank you for choosing Hila Store!